Call Management inbound/outbound

Infrastructure to manage inbound and outbound calls

Most of the services ITTS provide are based on outbound calls however we also have the infrastructure in place to manage inbound calls as part of a clients marketing campaign.

By directing your enquiries to ITTS, you can be confident every response is handled in a timely and professional manner. We verify all customer data and qualify each response appropriately.  With the array of language skills we possess we can offer a very effective single interface for clients who need a solution across the European marketplace.

We can respond to any source of enquiry :

The ITTS Approach

The response handling process for each campaign is tailored to the requirements of the client.

It may just involve logging the contact details in a database, to sending out a literature fulfilment pack or to making a follow up qualification call. However you want the enquiry handled we have the processes in place to provide you with an efficient and professional outsourced service.

At the end of the campaign we provide a detailed summary categorising the enquiries and the recommended follow up action required.