Customer Contact Services
Out source telemarketing campaigns for a personal and effective method of communication
Regular customer communication is a key objective in every Marketing plan.
Many companies now use telemarketing as part of the overall mix to conduct a meaningful dialogue with their customers. Used correctly it can be the most personal and effective method of communication. Our results show customers find these calls informative and of value providing there is a genuine reason behind the call. Customers often feel neglected by sales staff and appreciate proactive contact from their supplier about initiatives which are of interest to them.
Due to limited internal resources most companies are choosing to outsource this activity to companies who have the right skills and knowledge to ensure the credibility of your company is not undermined.
The staff at ITTS are well equipped to manage a dialogue with customers professionally and sensitively. They have the industry experience to understand the products and services you provide.
We have run a variety of customer communication initiatives on behalf of our clients:
- Questionnaire based research
- Customer satisfaction surveys
- Information gathering on recent wins or losses
- Introduction of new website
- Company name change
The ITTS Approach
As with all our services the briefing process will clarify the objectives of the exercise and propose how the work will be carried out.
We will then deploy resource from either our Sales Researcher, Tele-Researcher or Telemarketing team to conduct the campaign and report back on the results.